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Refund Policy

Last updated: 1 January 2026

At StormTV, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and applicable exceptions.

1. General Policy — Our 7-Day Money-Back Promise

Every new StormTV subscription is backed by our 7-day money-back promise. If the service falls short of expectations or your credentials don’t arrive within the agreed window, request a refund within the first 7 days and we’ll process it without question.

Outside the 7-day window, all subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer further refunds. This policy is consistent with UK consumer protection law for digital services where the consumer has expressly consented to immediate supply.

We strongly encourage you to take advantage of our free trial before purchasing a paid subscription.

2. Eligible Exceptions Outside the 7-Day Window

2.1 Extended service outage

If StormTV experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period.

  • The outage must be confirmed on our end and attributable to StormTV’s infrastructure.
  • Outages caused by your internet service provider, device issues or third-party apps (including IBO Player) are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same subscription plan due to a technical error, you are entitled to a full refund of the duplicate charge(s).

  • Proof of duplicate charges (e.g. bank or payment processor statements) may be required.
  • Refunds for duplicate charges are processed within 5–10 business days.

3. Non-Eligible Situations

Refunds are not available in the following circumstances:

  • You changed your mind after the 7-day window.
  • You purchased the wrong plan after the 7-day window.
  • You experienced issues with your own internet connection, router or device.
  • You had compatibility issues with hardware or software not supported by StormTV.
  • Your account was suspended or terminated due to a violation of our Terms of Service.
  • You forgot about your subscription or did not use the Service during your subscription period.
  • Channel availability changed during your subscription due to broadcaster decisions.

4. How to Request a Refund

  1. Email us at [email protected] with the subject line: Refund Request — [Your Account Email]
  2. Include the following in your message:
    • Full name on the account
    • Email address used to register
    • Date of purchase
    • Description of the issue (outage details or duplicate charge evidence)
    • Payment reference number (if available)
  3. Requests must be submitted within 7 days of the qualifying event.
  4. Our British support team will review your request and respond within 3 business days.

5. Free Trial

StormTV offers a 24-hour free trial to allow you to evaluate the Service before committing to a paid plan. We encourage all new users to take advantage of this offer.

To request a free trial, use the trial form on our free trial page or contact us at [email protected].

6. Refund Processing

  • Refunds are returned to the original payment method used at the time of purchase.
  • Processing time: 5–10 business days after approval, depending on your bank or payment provider.
  • StormTV is not responsible for delays caused by financial institutions.

7. Chargebacks

We ask that you contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed.

If a chargeback is found to be fraudulent or in violation of these terms, StormTV reserves the right to pursue recovery through appropriate legal channels in the United Kingdom.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted at https://stormtv.co.uk/refund.html with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

9. Contact

Email: [email protected]
Website: https://stormtv.co.uk
Postal: 47 Old Broad Street, London EC2N 1HT, United Kingdom

Our British support team is available to assist you and aims to respond to all enquiries within 24 hours.