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Frequently asked questions

Honest answers, no marketing fluff

Everything British viewers ask us before signing up. If you don’t see your question, our UK support team is one WhatsApp message away.

What exactly is StormTV?
StormTV is a UK-focused IPTV (Internet Protocol Television) service. We deliver 55,000+ live TV channels and 90,000+ on-demand films and series directly to any connected device over your broadband. There’s no aerial, no satellite dish, no installer visit — just download the free IBO Player app and log in.
How does StormTV actually work?
Instead of using a TV signal carried by satellite or cable, IPTV streams television channels as data packets over the internet. When you press a channel on IBO Player, StormTV’s UK and Dublin servers route the live broadcast to your device in milliseconds. The picture comes through in HD or 4K depending on the source feed and your broadband speed.
Which devices are compatible?
StormTV runs on every device that supports the free IBO Player app: Amazon Firestick (4K Max recommended), Samsung Smart TV (TizenOS), LG Smart TV (webOS), Android TV, Apple TV, iOS & iPadOS, Android phones & tablets, Windows, macOS, and MAG / Set-Top Boxes (Formuler, BuzzTV, etc.). One subscription supports one active device at a time.
Why only IBO Player?
IBO Player is the only IPTV media player that combines anti-freeze playback, 4K HEVC support, the British-style 7-day EPG and a clean, ad-free interface in a single trusted app. We’ve focused our infrastructure and support on IBO Player so you get a flawless experience instead of a half-supported one.
How fast is activation?
Most StormTV subscriptions are live in under 90 seconds. Once your payment confirms, you receive your credentials by email (and optionally WhatsApp). In rare cases requiring manual payment verification it can take up to 24 hours — very unusual for UK-issued cards.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal and cryptocurrency (Bitcoin, Ethereum, USDT). Everything passes through a PCI-DSS compliant gateway with full SSL encryption — we never see or store your card details.
What internet speed do I need?
5 Mbps minimum for Standard Definition, 10 Mbps for Full HD 1080p, and 25 Mbps for 4K UHD. Standard UK fibre packages (Virgin Media, BT, Sky Broadband, TalkTalk, Plusnet) all comfortably support StormTV. If you’re on legacy ADSL, expect to stick with SD.
Will it work during the Saturday 3pm rush?
Yes. Our UK and Dublin server cluster is specifically over-provisioned for peak Premier League windows. Independent uptime monitors recorded 99.94% availability over the past 12 months, including derby weekends.
Do I get the full Sky Sports lineup?
Yes — Sky Sports Premier League, Football, Cricket, F1, Golf, NFL, plus TNT Sports 1-4 and Amazon Prime fixtures. All standard plans unlock the entire sports tier; we don’t hide football behind an upsell.
Can I use StormTV on multiple devices?
One subscription = one active device at a time. If your household needs two simultaneous streams (e.g. football in the living room and a film in the bedroom), simply purchase two subscriptions — we apply an automatic 10% credit for multi-line orders. Email us for the details.
Do you offer a money-back guarantee?
Yes. If your credentials don’t arrive on time, or the service falls short of our 99.9% uptime promise in the first 7 days, we issue a full refund — no awkward questions. See our Refund Policy for the full terms.
What kind of customer support do you provide?
Real British human help via WhatsApp, email and live chat — seven days a week, 24 hours a day. Average first-response time during UK waking hours is under 5 minutes. We handle setup, troubleshooting, billing and account changes from the same support inbox.
Is StormTV legal in the United Kingdom?
StormTV operates as an independent IPTV reseller. We are not affiliated with the channels we carry — broadcasters retain ownership of their content. Subscribers are responsible for ensuring their personal use complies with UK law. We comply with all DMCA and equivalent copyright takedown procedures.
What if I want to cancel?
There is nothing to cancel — StormTV subscriptions never auto-renew. When your paid period ends, your account quietly stops; you decide whether to top up. If you want a refund within the 7-day window, email us at [email protected].
Do you have a free trial?
Yes — a full 24-hour free trial with no credit card required. Request it through the trial page and we’ll WhatsApp your credentials within minutes.

Still got a question?

Hit the WhatsApp button on the bottom-right of the page, or contact our British support team through any of the methods on our contact page.

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